The Big Three

There are numerous reasons consumers will try a company, only to forget them as soon as possible. For one reason or another, the company they hired did not measure up to their expectations. 

We at Pacific Carpet Care try to exceed your expectations. We know you are not in the habit of throwing your money away, and so we bring the highest value to our service. At Pacific Carpet Care, we are in the habit of making customers for life. Below are the three most common complaints we encounter:

• "The carpet was wet too long." Carpet that is wet for more than 24 hours can cause the initial stages of mold. By utilizing proper ventilation and air movement, we can insure that your carpet will be dried quickly and back in service. 
• "The carpet resoiled very quickly." Many companies do not pre-vacuum or require that you, the consumer, tackle the task. High detergent chemicals also leave residue to attract soil. At Pacific Carpet Care, we ALWAYS pre-vacuum every job thoroughly to remove maximum dry soil.  We also use correct chemistry to avoid leaving your carpet loaded with dirt attracting residue.
• "The crew did not look or act professionally." There is only one chance to make a good first impression.  We will always strive to maintain our best professional image. We highly value all our clients and we will do our best to be polite, professional and prompt.